Effective Date: 26.01.2025
Last Updated: 26.01.2025

At Opus, we prioritize customer satisfaction. This Refund Policy outlines the terms and conditions for returning products and requesting refunds in compliance with Armenian consumer protection laws.

1. Eligibility for Refunds and Returns

1.1 Change of Mind
You may return an unused, undamaged product within 14 calendar days of receiving it, provided:

• The product is in its original condition, packaging, and includes all tags and accessories.
• You provide proof of purchase (e.g., receipt or invoice).

1.2 Defective or Damaged Products
If you receive a product that is defective, damaged, or not as described, you are entitled to a refund, replacement, or repair.

1.3 Non-Refundable Products
The following items are not eligible for returns or refunds unless defective:

• Perishable goods (e.g., food, flowers).
• Personal care items (e.g., cosmetics, hygiene products) that have been opened.
• Customized or personalized products.
• Digital goods or software once downloaded or activated.

2. Conditions for Returns

2.1 Return Window

• Returns must be initiated within 14 calendar days of product delivery.

2.2 Return Process
To request a return:

1. Contact us at [email protected] with your order details.
2. Provide a description of the issue and, if applicable, photos of the defect or damage.
3. Await approval and follow the instructions for returning the product.

2.3 Shipping Costs

• If the return is due to a defect, damage, or error on our part, we will cover the return shipping costs.
• If the return is due to a change of mind, you are responsible for return shipping costs.

3. Refund Process

3.1 Approval and Processing

• Refunds are processed within 7 business days of receiving the returned product and confirming its condition.
• Refunds will be issued using the original payment method unless otherwise agreed.

3.2 Partial Refunds
Partial refunds may apply if:

• The product shows signs of use.
• Accessories or components are missing.

4. Exchanges

4.1 Product Replacement
If you prefer a replacement for a defective or damaged product, we will process the exchange at no additional cost once the returned product is received.

4.2 Out-of-Stock Items
If the replacement product is unavailable, you can choose between a refund or store credit.

5. Consumer Rights

This Refund Policy is governed by Armenian consumer protection laws. You retain the following rights:

• To receive products that meet the advertised quality and description.
• To request a refund, repair, or replacement for defective goods.
• To cancel certain orders under the conditions specified by law.

6. Contact Information

If you have questions or need assistance with returns or refunds, please contact us:
Email: [email protected]
Phone: +374 55 328900
Address: RA, Yerevan, Malatia-Sebastia, Kuchak str. 6